Frequently Asked Questions
Do you have a MOQ or minimum number of daily orders required to work with you?
We do not have a strict MOQ requirement. Generally, our customers enjoy better prices and quicker product fulfillment when they have at least 30 orders per SKU daily. We will purchase in volume and store in our warehouse for cost savings which we pass on to customers.
How many days does it take to source a product?
For most products, we are able to get you a quote within 2 business days. Depending on the product, we may require more inputs from you to find the most suitable supplier. We like to start things off on the right foundation to build long term relationships.
What are the costs associated working with you?
How do you accept payments?
Do you offer product customizations?
What shipping lines do you use?
What are the shipping times per country?
What is your onboarding process?
Do you hold inventory for your clients?
Do your shipments have tracking?
Yes. We understand that our dropshipping clients need full tracking in any event of a dispute so we will always offer full tracking for all shipments unless requested otherwise by client.
Are you cheaper than aliexpress / other agents?
What is your communications process?
As we purchase your first item from the supplier, you will be assigned a dedicated account manager together with operations team members in a whatsapp chat. So you don't need to repeat your request to another rep whenever you have a question.
Do you integrate with Shopify?
Yes, in fact we recommend you to connect your Shopify store to our ERP app so we can fulfill orders and update tracking numbers at our end. You focus on marketing and leave the rest to us.